Why is Y99 not opening/ not loading for me?

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If your Y99 is not loading/ opening which rarely happens for anyone, you may take the below steps to resolve the problem.

  1. Use another browser to login to Y99. Examples of browsers are Chrome, Firefox, Opera, Safari, Edge, etc.
  2. If you have a VPN app, turn it on to see if it fixes the loading problem.
  3. Sometimes, VPNs might be the cause behind the issue. If so, try switching your VPN off for a while.
  4. Try clearing the cache of your browser. To clear the cache, you need to goto the page where you clear your browser’s history from.
  5. Try using incognito/ private mode of your browser. This mode helps you temporarily get a clean browser (cookies and cache are gone).
Contact Y99 Support

What’s the problem?

We’ll help you solve the problem. To allow us to resolve the issue and offer you a suggestion or make the necessary changes to allow you to regain access to the site, we need a screenshot/ photo showing the problem. You can mail us the screenshot to our support email address. More information is on our contact page.

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